Thank you for purchasing products from Octane Distribution Ltd. We endeavour to offer the best quality products and aftersales care but if you do find yourself in the position where you would like to return goods, we are here to help.
We try our best to ensure correct product/vehicle listings but there are always exceptions to the rule and no cataloguing is 100% accurate. The best advice we can give is to visually check to see if any parts you have ordered fit BEFORE disassembling your vehicle. If you are unsure, please contact us for advice.
Products Incorrect / Damaged / Faulty
You must inform us of any damage or shortages within 3 working days of receipt. If items are missing from your order, it's most likely that they are on backorder and will be despatched when in stock. We are always happy to clarify this for you if you get in touch.
Products No Longer Required / Ordered by Mistake
You have 30 days to return unwanted items that are unused and in their original condition (including any packaging, tags and labels) with proof of purchase (i.e. a receipt or order confirmation email). Some exceptions may apply. You must always check with us first BEFORE returning the items and we will give you a returns number to help us with processing and identification. Items returned may be subjected to a restocking fee if the goods are damaged or show signs of having been used. You will be responsible for paying your own shipping costs for returning the items. Shipping costs are non-refundable and we would recommend using a tracked/insured courier service and we accept no liability for orders returned with no proof of delivery.
If you have any questions about returning goods, please contact us.
